Service Designer / Mid-senior

About us

In GammaUX, we like placing the users at the center of the creative process and in the design of innovative experiences. 

Find our offices in Barcelona and Madrid and work with us remotely, we seek to keep smooth and efficient collaboration regardless of your location and time difference. Our partners purposely request our services to work in an agile way, needless to evangelize teams and deliver remarkable projects.

Your role in the project

What we are seeking is a personal and cultural match between you and our team.

We are seeking a curious, ambitious, and confident service designer to join the Group Customer Office and the Digital Deliver Center. 

This role is for a mid-senior Service Designer who has an impressive portfolio, expertise in managing customer-focused projects and is looking for an exciting challenge within a multinational company.

You will:

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Lead interaction design and service design activities, including customer workshops, internal workshops, user interviews, and creative brainstorms.
• Define interactions and services based on relevant business, technical, and design considerations.
• Seek input and feedback from junior through to senior team members.
• Plan, design, facilitate, and synthesize workshops.
• Develop design thinking methodologies.
• Provide oversight and facilitate design activities across the company.
• Create opportunities to solve business challenges with design.
• Participate in the development of projects related to CX and cultural transformation through human-centered Design.
• Provide input for design training within the company